OSCARO RECAMBIOS

Refund and Returns Policy

Effective Date: September 20, 2026

Welcome to the official Refund and Returns Policy of OSCARO RECAMBIOS SL, the operator of our e-commerce website accessible at www.oscarorecambiossl.com. As a team of driving enthusiasts dedicated to curating durable, practical car essentials for every driver, we prioritize fair and transparent transaction rules for all customers who purchase our products, ranging from our premium car air fresheners, multi-function car organizers to heavy-duty in-car storage hooks. This policy clearly outlines all the terms related to product returns, eligibility criteria and processing workflows, with a strict, explicit rule that pure “refund only” requests without product return will not be accepted under almost all scenarios. By placing an order on our platform, you fully acknowledge and agree to all the terms set out in this policy. For any questions related to our return and refund rules, you may contact us at:

  • Full Company Name: OSCARO RECAMBIOS SL
  • Registered Address: Ronda Can Rabada 2, Planta 1, Local 6, 08860 Castelldefels, Barcelona, Spain
  • Contact Email: hexit@oscarorecambiossl.com
  • Contact Phone Number: +34 628 673 094

1. Core Rule: No “Refund Only” Requests Are Permitted

To ensure fair treatment for all customers and maintain the sustainable operation of our small business, ‌we strictly do not support any “refund only” request where customers keep the ordered products while asking for full or partial monetary compensation without returning the items to our warehouse‌. All valid refund applications must be accompanied by the completed return of the full product you received. No exception will be made for scenarios where customers claim they do not need to return the items after opening the packaging, have minor dissatisfaction with the product’s appearance, or claim the product is “not suitable for use” without providing valid damage proof. We reserve the right to reject all refund requests if customers refuse to return the corresponding ordered goods.

2. Return Eligibility

You are qualified to apply for a return within 30 calendar days after you receive your ordered car essentials, only if your item meets the following criteria:

  • The product is in unused, undamaged resalable condition, with all original packaging, tags, accessories and related documents intact
  • You provide the original order number, valid proof of purchase, and clear visual evidence to support your return reason
  • The returned item is not excluded from our non-returnable product list below

The following categories of goods are not eligible for return for hygiene and usage policy reasons: opened car fragrance products that have been exposed to air, personalized custom engraved car accessories, and biodegradable disposable car trash bags that have been partially used.

3. Step-by-Step Return Process

  1. Submit a return application via email to hexit@oscarorecambiossl.com within the 30-day eligibility window, include your order number, photos of the product, and a brief description of your return reason
  2. Our customer support team will review your application within 2 working days, send you an official verified return address after your application is approved
  3. Ship the complete product back to our designated warehouse using a trackable shipping service, and send us the tracking number of the return package for our reference
  4. After our warehouse team inspects the returned item and confirms it meets all return eligibility requirements, we will process your refund corresponding to the product value, or arrange an item exchange for you, based on your original request.

4. Return Shipping Cost Specifications

If you are returning an item due to our confirmed faults, such as the product you received is damaged, mismatched with your order details, or has a manufacturing defect, we will cover the full cost of the return shipping and fully refund your total product payment. If you initiate the return for personal reasons including changing your mind about the product, finding the item does not fit your specific car model, or you no longer need the car accessory, you will be responsible for covering all the return shipping fees, and we will deduct the necessary logistics processing cost from your final refund amount.

5. Processing Timeline for Your Refund

Once we complete the full inspection of your returned item, it will take us 3 to 5 working days to issue the corresponding refund to your original payment account. The actual arrival time of the funds may vary depending on the processing speed of your payment card issuer or third-party payment platform. If you do not receive your refund within 10 working days after our confirmation email of return acceptance, please contact our support team immediately for further tracking assistance.