Shipping Policy

Effective Date: September 20, 2026

Welcome to the official Shipping Policy of OSCARO RECAMBIOS SL, the operator of our e-commerce platform accessible at www.oscarorecambiossl.com. As a team of dedicated driving enthusiasts who handpick every car essential in our store for its proven durability, practicality, and perfect in-car fit, we design our shipping services to ensure every order of car fragrances, multi-functional organizers, trash bag kits, and heavy-duty storage hooks reaches your hands safely and on schedule. This policy outlines all clear, transparent rules covering order processing, delivery coverage areas, shipping timelines, fees, tracking workflows, and delivery-related liability clauses. If you have any inquiries about our shipping arrangements, you may contact our customer support team via the following official channels at any time:

• Full Registered Company Name: OSCARO RECAMBIOS SL
• Physical Business Address: Ronda Can Rabada 2, Planta 1, Local 6, 08860 Castelldefels, Barcelona, Spain
• Official Contact Email: hexit@oscarorecambiossl.com
• Contact Phone Number: +34 628 673 094

1. Order Processing and Verification

Once you successfully place your order on our website, our warehouse team will complete the order verification and preparation process within 1 to 2 working days, excluding public holidays and weekends. During the processing stage, we will double-check the accuracy of your ordered items — from our premium Leather Car Air Freshener with Magnetic Back, Car Seat Gap Filler Organizer with Charging Port, to the practical Backseat Car Trash Bag with Cup Holder and Tablet Mount Combo — to confirm no defects, wrong specifications or missing accessories before packaging. We will send you a confirmation email to notify you if there are unexpected stock shortages for your selected product, and work with you to either arrange a priority restock shipment or process a full refund at your request. No orders will be shipped out before we pass the strict pre-delivery quality inspection.

2. Shipping Coverage Areas

We currently provide official shipping services across all provinces of Spain, as well as all member states of the European Economic Area. Customers located outside the above regions are welcome to contact our support team in advance to inquire about available cross-border shipping options, applicable extra customs duties, and extended delivery timelines, before completing their payment at checkout. All eligible destinations will enjoy full tracking services for their entire shipping journey.

3. Estimated Delivery Timelines

The actual delivery window varies based on your location and the shipping method you select at checkout:

• Standard Shipping for domestic orders within Spain: 3 to 7 working days after the order is dispatched from our warehouse
• Standard Shipping for orders to other EEA countries: 7 to 14 working days after dispatch
• Express Shipping for domestic urgent orders: 1 to 3 working days after dispatch, available for selection at checkout at an extra fee

Please note that unforeseen circumstances including extreme weather events, local public health restrictions, customs clearance delays for cross-border parcels, or temporary courier service disruptions may occasionally extend the estimated delivery timeline slightly. Our support team will actively notify you and provide updates once we detect such situations.

4. Shipping Fee Rules

We maintain a transparent, tiered shipping fee structure for all customers:

• All orders with a total value over 50 EUR qualify for free standard shipping across the whole Spanish territory
• Domestic orders below 50 EUR are charged a flat standard shipping fee of 3.99 EUR
• Shipping fees for orders sent to other EEA countries are calculated automatically at checkout based on the weight and destination of your parcel
• Express shipping services incur an additional fixed 8 EUR surcharge on top of standard shipping fees for domestic orders

All shipping fees are clearly displayed before you confirm your payment, with no hidden extra charges added to your order afterwards.

5. Parcel Tracking and Delivery

As soon as your order is dispatched from our warehouse, we will send you a dedicated shipping notification email that contains your unique parcel tracking number and a direct link to the courier’s official tracking page. You can enter this tracking number any time to check the real-time status of your parcel, from departure from our local warehouse to arrival at your nearby delivery point. When the courier attempts to deliver your parcel, if no one is available at your designated shipping address, the courier will leave a delivery notification slip with instructions to arrange a re-delivery or pick up the parcel at the nearest local service point within 7 calendar days.

6. Damaged or Lost Parcels

In the rare case that your parcel arrives with obvious exterior damage, or your ordered items inside are broken during transit, please take clear photos of the damaged packaging and defective products, and send these materials to our support team within 7 calendar days after you sign for the parcel. We will quickly verify the situation and arrange a free re-shipment for you, or process a corresponding refund for the damaged items. For parcels confirmed lost by the courier after 15 working days past the estimated delivery date, we will launch a full investigation with the logistics provider, and offer you the choice of a full re-delivery of your order or a complete refund, with no extra cost to you.